Can I return or exchange a product if it doesn't fit or if I'm not satisfied?
At Barikiyaa, we strive to provide you with the best possible experience and a product that meets your expectations. However, as our garments are made-to-order and customized specifically for you, we regret to inform you that we do not accept returns or exchanges for sizing issues or general dissatisfaction.
To ensure your complete satisfaction, we recommend reviewing our detailed size charts and product descriptions before placing your order. If you have any questions or concerns about sizing, fabric, or any other aspect of the product, we is available to assist you before you make your purchase.
We take great care in crafting each garment to meet your specifications, and we are committed to delivering a high-quality product. In the rare event that there is a manufacturing defect or an error on our part, please reach out to our customer support team, and we will work with you to address the issue and find a suitable solution.
We appreciate your understanding of our made-to-order process and our policy regarding returns and exchanges. Our goal is to provide you with a unique and personalized product that you can cherish for years to come.
What if I received a damage product?
At Barikiyaa, we take utmost care in ensuring that our products are in perfect condition when they leave our facility. However, in the unlikely event that you receive a damaged product, we apologize for the inconvenience caused and are here to assist you.
If you have received a damaged product, please follow these steps:
- Contact us: Reach out to us as soon as possible to report the issue. Provide details about the damage, and if possible, include photographs that clearly show the damage.
- Evaluation and Resolution: We will carefully evaluate the information and images provided. We may request additional information or photographs, if necessary, to better understand the extent of the damage.
- Options for Resolution: Depending on the specific circumstances, we will work with you to find an appropriate resolution. This may include offering a replacement for the damaged item or providing a refund or store credit. Our aim is to resolve the issue to your satisfaction.
We are committed to ensuring that you have a positive experience with our brand, and we will make every effort to rectify any damage promptly and efficiently.
Do you arrange a reverse pick-up?
At Barikiyaa, we apologize for any inconvenience, but currently, we do not arrange reverse pick-ups for returns or exchanges. As a made-to-order brand, we have a specific process in place for handling returns or exchanges, which involves contacting our customer support team to initiate the process.
If you need to return or exchange a product, please reach out to us, and they will provide you with detailed instructions on how to proceed. You will be responsible for arranging the return shipment and covering the associated shipping costs.
We understand that this may be an additional step, but rest assured that we are here to guide you through the process and ensure a smooth experience.
We appreciate your understanding and cooperation in this matter. If you have any further questions or require assistance, please do not hesitate to contact.